Last updated: March 2026
Simple Uni Storage Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales.
If you have any questions about this policy or how we handle your data, contact us at hello@simpleunistorage.com.
When you use our website and services, we may collect:
Booking information — your name, email address, phone number, university, collection and return addresses, storage dates, and items stored.
Payment information — processed securely by Stripe. We do not store your card details on our servers. Stripe may store tokenised payment data in accordance with their own privacy policy.
Communications — any messages you send us by email, WhatsApp, or through our website contact form.
Analytics data — if you consent to analytics cookies, we use Google Analytics to collect anonymised usage data such as pages visited, time on site, and general location (city level). This data is aggregated and cannot identify you personally.
We use your personal data to:
Fulfil your booking — process your order, arrange collection and delivery, and handle payments. Legal basis: performance of a contract.
Communicate with you — send booking confirmations by email, collection slot notifications by SMS or WhatsApp, and respond to enquiries. Legal basis: performance of a contract and legitimate interests.
Send marketing emails — occasional offers, discounts, or service updates. We only do this with your consent, and every email includes an unsubscribe link. Legal basis: consent.
Improve our website — understand how visitors use the site so we can make it better. Legal basis: consent (analytics cookies are only loaded if you accept them).
We only share your data with third parties who help us deliver our service:
Stripe — for secure payment processing.
Google Analytics — for anonymised website usage statistics (only with your consent).
Email and messaging providers — to send you booking confirmations and notifications.
We do not sell your personal data to anyone. We do not share it with any third party for their own marketing purposes.
Essential cookies — required for the site to function properly, including payment processing (Stripe) and remembering your cookie preferences. These do not require consent.
Analytics cookies — Google Analytics cookies are only set if you click "Accept" on our cookie banner. You can change your preference at any time by clearing your browser cookies and revisiting the site.
We keep your booking data for up to 2 years after your last booking to handle any queries or disputes. Financial records are retained for 6 years as required by UK tax law. Marketing consent records are kept until you unsubscribe. Analytics data is anonymised and aggregated.
Under UK GDPR, you have the right to:
Access your personal data — request a copy of what we hold about you.
Rectify inaccurate data — ask us to correct anything that's wrong.
Erase your data — ask us to delete your personal data, subject to any legal obligations we have to retain it.
Restrict processing — ask us to limit how we use your data in certain circumstances.
Object to processing — including the right to opt out of marketing at any time.
Data portability — request your data in a commonly used format.
To exercise any of these rights, email us at hello@simpleunistorage.com. We will respond within 30 days.
If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.